Return Policy
Our Commitment
At Psor-D®, customer satisfaction is important to us. If you have any questions or concerns about your order, our support team is here to help.
Dietary Supplement Policy
Due to health, safety, and quality control regulations, we cannot accept returns of opened dietary supplements.
This policy helps ensure that every customer receives products that are safe, unopened, and untampered with.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Once reviewed, we will work with you to provide an appropriate solution.
Lost Shipments
If your tracking information shows a delivery issue or your package appears lost in transit, please contact our support team.
We will investigate the shipment and assist you in resolving the matter as quickly as possible.
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled.
If you need assistance, please contact us as soon as possible after placing your order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Psor-D® is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
Subscription Orders
Subscription orders can be modified or canceled at any time before the next billing date.
Once a subscription order has been processed and shipped, it falls under the same policy as all other orders.
Contact Us
If you have any questions regarding your order, please contact our support team.
info@psor-d.com
We aim to respond within 1 business day.
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Please Note:
Psor-D® is a dietary supplement. For safety and hygiene reasons, opened products cannot be returned or refunded. If your order arrives damaged or incorrect, please contact us and we will gladly assist you.